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In the attached two-page Curved Space presentation we have
responded to a self-description of how one might consider our product and
service offerings as being “unique”. In striving to successfully
modify this offer, the following managed program is presented which
addresses cost-effectiveness requirements in terms of your ongoing freeform
furniture needs. |
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Curved Space will focus on their retail and manufacturing
operations while Mark Mueller Agencies (MMA) will accept the
responsibilities of being your “full-service provider”. |
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“A BLUEPRINT TO SUCCESS” |
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In
serving the Child Care professionals we have learned that maintaining
effective and prompt communications ranks as one of the most important
features in a supplier’s service-delivery offering. While “acceptable”
response times have been specified within this presentation, as with all
portions of this plan, it is suggested they be subject to change based on
individual needs. Having market research experience a census of your
Supervisors (and Staff) needs could be conducted. |
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REQUEST FOR COMMUNICATION RESPONSE TIMES |
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Phone:
Immediate: Account Manager has a cell phone
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Phone
messages: within 24 hours
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Email
messages: within 24 hours
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RFQ’s:
within 72 hours
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On-site
visits: within 72 hours. |
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NEW PRODUCT DELIVERY LEAD TIMES |
ü
All
orders will be delivered within five weeks.
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Products are personally presented to the full satisfaction of
the Supervisor. In most instances your orders were processed well within
the times presented. MMA’s free pick-up and delivery practice would
continue to be extended to your Child Care Centres |
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MAINTENANCE, ALTERATION, & REPAIR LEAD TIMES |
ü Scheduled
within 24 hours
ü Performed
within two weeks and
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within three days when deemed essential by a Supervisor.
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The
service rates extended by MMA are designed to be the absolute minimum: an
action to demonstrate our commitment to helping our child care
industry achieve necessary cost-effectiveness. With this service
Supervisors have to tools to comply with the Nursery Act: which decrees that
furniture should be maintained and in good repair. This service would also
allow for Staff to be responsive to the changing needs: e.g. make one
larger floor mat into two smaller floor or wall mats. Why should an
investment be immediately and fully lost when a tear or puncture happens? |
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Upon
being awarded the opportunity to manage your facility freeform furnishings
investment the following sequence of activities would occur. |
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RECORD KEEPING |
ü Once
a product is purchased MMA will create a Product ID Sheet that will log
information such as location, maintenance, site-transfer, etc.
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We
can create a library of documents of your related products. In gathering
and collating this data we will be best able to manage your investment and
provide quantitative performance data while ensuring that while contributing
to your leading edge status as a child care provider. |
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FOLLOW-UP LOG |
ü Once
a product is delivered MMA will determine with the Centre Supervisor the
appropriate follow-up schedule.
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This
activity is conducted as a gentle reminder and reinforcement that a service
now exists that is designed to help them maximize their investment. An
additional objective is to help foster a relationship where Staff will have
no qualms about calling for service the moment a requirement becomes
evident. |
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EDUCATION & AWARENESS |
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All
products are personally delivered.
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At
the discretion of the Supervisor, when goods are delivered time is taken
with the Staff and children to educate them as to the best way to use and
maintain the furnishing. I would be prepared to craft a structured “lesson
plan” for each age-group. |
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Site
visits with a van load of products could be scheduled.
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By
creating a fun-filled environment learning can be reinforced and free
entertainment can be achieved. |
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A
web-site is being developed that will provide valuable information.
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The
friendlyville.com web domain in which our catalogue is posted has e-commerce
capabilities. We could create a web site within this portal which would be
exclusively dedicated to your organization, enabling cross-facility
communications; For example, a desire to move a product from one location to
another could be advertised. |
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Creating this suggested managed program in the manner outlined, would
empower us to explore ways to promote the values of your organization while
increasing your cost-effectiveness as it relates to the use of freeform
furnishings. |
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We
are confident, that given the opportunity, the “unique” vision
presented would serve you well and look forward to serving you soon. |
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Managed Program by
Curved Space |
